All sales are final. Retail Software and all additional software and hardware sold through RetailPOS LLC are not returnable. Due to the customization of the hardware and software, there is no cancellation policy.
Please take the time to receive your items and check them against the packing slip provided upon receipt of your order.
All hardware is custom ordered and is not returnable. Hardware purchased through RetailPOS LLC carries original manufacturer's limited warranties. Upon receipt of your order, please open all cartons IMMEDIATELY and inspect. You are responsible for unpacking and testing all equipment upon receipt. Certain electronic components can suffer damage that is not obvious upon visual inspection. If damaged during shipping, please refuse the order from the delivering carrier.
Unused defective merchandise must be returned to RetailPOS LLC within 7 days of delivery to your site for replacement only. A Return Merchandise Authorization can be obtained by calling RetailPOS LLC at 918-258-8611 and must accompany all returns. All merchandise must be packed in its original carton with original packaging, manuals, cables, etc. No item will be accepted for repair or replacement unless it is in its original new sellable condition.
We strongly recommend you fully insure your return shipment and that you use a carrier that can provide you with proof of delivery. We cannot issues credit for items lost or damaged in return shipment.
All shipping and handling and labor charges are non-refundable.
Please register your hardware as requested by the Manufacturer, as well as keeping your receipts safe. This will ensure repairs and warranties are completed with ease, if needed.
RetailPOS LLC, October 10, 2007